We'll do everything we can to take care of your return quickly. Returns with complete documentation receive priority. Please note that if the Timberland returns process is not followed, Timberland is not responsible for returns lost in transit to us.
All sales are final for customised products and you may not return customised goods. Please also note that you do not have a statutory cancellation right for customised products.
Returns & Exchange are accepted on merchandise within 7 days of receipt for items.
Please read the following instructions for details:
1.Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged will not be eligible for a refund or replacement.
2.We cannot accept you to return merchandise for shoes' size.
3.In the case of shipping damages please contact our customer service before item is returned.
4.Within 7 days of receipt for items,If you want to refund as personal reason,pay for all transportation expenses yourself.
5.Within 12 hours of ordered the items,we will send you a tracking number as soon as possible,we can cancel your order if you wish to cancel.
6.Within 24 hours of ordered the items,if the package has already been delivered we cannot cancel or change the order;if the package has not been delivered we can cancel or change the order.